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| Click on "Sales" button above for general questions or comments regarding our web-site or any catalog and product information. If you have a specific sales representative, you may contact them from their e-mail address below... |
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Carl Worden,
Shawn Ryan,
Kurt Molly,
John Renfro, Jr. or
Ron Parker
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| For questions or comments regarding our purchasing department. |
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| For questions or comments regarding invoices, freight bills or claims. |
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| Please contact our marketing department with new product information, promotions and manufacturing information. |
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| For questions regarding order status with UPS, FedEx or Common Carrier LTL. |
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| Start your credit application process quicker by using our ON-LINE credit application! Net 30 day accounts extended after application approval. |
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| Answers to your questions about |
.........Terms
.........Open Accounts
.........Credit Cards
.........Taxes
.........Shipping
.........Claims
.........Returns
.........Pricing
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| Net 30 Days. Any customer not honoring our terms and allowing their accounts to go 60 days past due, will be handled on a COD basis only. Accounts which go to 90 days past due will be turned over to our collection agency. If you see a reason you cannot meet these terms, or have a problem with your order please contact us on our toll free number, 1-800-821-5748. Orders less than $10 are subject to a $1 service charge. |
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| Extended after application approval. Accounts may also be opened to firms with satisfactory D & B ratings. All other orders will be shipped on a pre-paid or COD basis. |
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| We accept VISA, Master Card, American Express, and Discover orders by phone or mail. Please list all card numbers on orders, including expiration dates. |
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| Applicable sales and use taxes will be added to all invoices for shipments to Kansas and Missouri. |
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| Shipments are made FOB via Kansas City warehouse or point of origin. UPS prepaid and add is our normal mode; however, when orders contain merchandise exceeding UPS limits for size and weight, we then ship via common carrier freight collect, unless otherwise indicated. |
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| Damages/shortages/freight claims: For damaged UPS shipments, please keep original packaging and immediately notify your UPS driver to file a freight claim. For damaged common carrier shipments, retain packing slip and note any visible damage on freight bill at the time of delivery. Call the freight carrier for inspection. If shortages occur, sign receiving documents for only those pieces actually received. Notify your carrier of the shortage immediately.
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| Returns will not be accepted without a prior return authorization. Request for return must be made within 30 days of our invoice date. Items must be returned in the original cartons and be in new condition as determined by National Equipment Company. Returns are subject to a 15 percent restocking charge. Special orders, closeouts, sale items and used items are NOT returnable. |
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| Prices may have changed due to increases or decreases imposed on us by our manufacturers. We reserve the right to correct typographical errors. Please ask your salesman for current prices. |
